Jeetbuzz Privacy Policy

Jeetbuzz sets out how personal data is collected, the purposes of collection, the processing steps applied, and the protection, disclosure, and destruction of information. This document explains how users control their data and how consent is obtained and used. It describes security measures for the online services and the limits on sharing data. Use of the websites and apps indicates consent to the collection and use of personal information as described here.

Privacy and Data Protection

  • Data we collect
    • Identification and contact details: name, username, password (hashed), email, phone, address.
    • Account and transaction data: deposit and withdrawal information, bet history, balances, responsible gaming settings.
    • Verification data: KYC documents, proof of age, payment method ownership evidence.
    • Technical and usage data: device identifiers, IP address, browser type, app version, log files, cookies, approximate location derived from IP.
    • Communications: chat, support tickets, and feedback.
  • Why we collect and use this information
    • To provide and secure services, operate accounts, and process payments.
    • To meet legal duties, including AML/CTF checks and responsible gaming obligations.
    • To improve websites and apps through analytics and service quality reviews.
    • To prevent fraud, abuse, and security incidents.
  • Protection measures
    • Transport encryption (TLS), encryption at rest for sensitive fields, strong access controls, role-based permissions, and multi-factor access for administration.
    • Segmented infrastructure, monitoring, logging, and regular vulnerability testing.
    • Data minimization, strict retention periods, and secure destruction procedures.
  • User rights
    • Access: obtain a copy of personal data.
    • Correction: update inaccurate or incomplete information.
    • Deletion: request erasure where retention is not required by law.
    • Restriction and objection: limit or object to certain processing, including direct marketing.
    • Consent withdrawal: stop processing based on consent at any time.
  • Compliance
    • Jeetbuzz follows applicable laws of Bangladesh relating to information, communications technologies, and consumer protection, and applies internationally recognized privacy principles such as transparency, purpose limitation, and security.

Use of Collected Information

  • Account and services
    • Create and manage user accounts, verify identity and age, and deliver gaming and sportsbook services.
    • Process deposits, withdrawals, refunds, and resolve billing issues.
  • Safety and integrity
    • Detect and prevent fraud, money laundering, account takeover, and technical abuse.
    • Enforce terms, investigate disputes, and ensure responsible gaming.
  • Improvement and analytics
    • Analyze usage patterns to improve performance, content relevance, and reliability of online services.
    • Produce aggregated or pseudonymized statistics for service planning.
  • Communication and marketing
    • Send service alerts, policy updates, and transactional information.
    • Send marketing communications where the user has provided consent; opt-out is available in account or message settings.
  • Legal and regulatory
    • Meet legal obligations, respond to lawful requests, and maintain required records.
  • Lawful bases
    • Consent, performance of a contract, legal obligation, and legitimate interests proportionate to user expectations.

Access to Information

  • How to exercise rights
    • Submit a Data Rights Request through the in-account Help Center or the contact channels listed on the websites and apps.
    • Jeetbuzz may request limited verification information to protect user accounts and prevent unauthorized disclosure.
    • The team aims to respond within 30 days, or informs the user if more time is needed due to complexity.
  • Updating and deletion
    • Users can update profile information in account settings or request corrections for records that cannot be edited online.
    • Deletion requests are honored where the information is not required for legal, regulatory, dispute, or security purposes.
  • Security checks and payments
    • By using Jeetbuzz, the user consents to security checks, identity and age verification, and processing of payment data by authorized payment providers for transactions and fraud prevention.

Protection of Children’s Privacy

  • Jeetbuzz provides services only to users aged 18 or over.
  • The operator cannot verify age without receiving appropriate identification documents during KYC checks.
  • If a parent or guardian notifies Jeetbuzz that a minor has submitted personal information, the account is blocked and the information is deleted, subject to lawful retention needs.

International Data Transfers

  • Personal data may be stored or processed outside Bangladesh where Jeetbuzz or its service providers operate data centers or support functions.
  • Use of the websites, apps, and services constitutes consent to such transfers.
  • Jeetbuzz applies safeguards such as contractual commitments, encryption, strict access controls, and data minimization to protect confidentiality and integrity across borders.

Use of Cookies

  • Definition
    • Cookies are small text files stored on a device by websites and apps to remember user preferences and improve functionality.
  • How Jeetbuzz uses cookies
    • Essential: enable login, account security, and core features.
    • Performance and analytics: statistics, error diagnostics, and behavior analysis to improve services.
    • Personalization: remember preferences such as language and display settings.
    • Advertising: measure reach and frequency subject to consent where required.
  • Retention
    • Cookies are retained for up to 1 year, after which they expire or are refreshed if the user returns and consents.
  • Control
    • Users can manage cookies through browser or device settings and the consent tools provided on the websites.

Acceptance of Privacy Policy

  • By accessing or using Jeetbuzz’s online services, the user accepts this Privacy Policy in full.
  • The current version of this document prevails over prior versions.
  • Jeetbuzz may update the policy to reflect changes in law, technology, or services; material changes are signposted on the websites or apps.

Third-Party Privacy Practices

  • Sharing circumstances
    • Personal data may be shared to comply with law, manage disputes, enforce agreements, process payments, perform identity checks, provide customer support, deliver cloud hosting, conduct audits, and run analytics.
  • Categories of recipients
    • Payment processors and banks, identity verification and AML/CTF providers, security and fraud prevention vendors, hosting and cloud platforms, analytics providers, communication tools, professional advisers, regulators, and law enforcement where legally required.
  • Transparency
    • Jeetbuzz maintains information about key processors on the websites or provides it upon request. Where a named list is not displayed, purposes and scope of sharing are stated here.
  • Consent and safeguards
    • Providing data for the stated purposes constitutes consent to such sharing. Third parties are bound by confidentiality and security obligations and may use information only to provide contracted services or meet legal duties.

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